There was a time when companies saw temps and contractors as a backup plan; to cover for full-time employees on leave or to tide through periods of extra work. Today, you will be hard-pressed to find an organisation that does not employ external workers in some capacity or the other. One EY study estimated that 62% of companies use flexible workers already, and by the end of 2020, 1 in 4 companies will have contingent workers making up 30% of its workforce.
However, such widespread inclusion of external workers is still comparatively new, and many managers are not well versed with the associated terminology. In this article, we help differentiate between the two kinds of external workers that are commonly confused with one another.
Freelancer vs Contractor
Freelancers are self-employed individuals who are not affiliated to any company or an agency. They operate largely on their own, developing, marketing and offering specialised skills and services to clients. Think a freelance photographer whose skills are required for just a day, or a designer who is tasked to create a single presentation for a company.
A contractor on the other hand, is an external employee who may or may not be self-employed. In the traditional sense of the word, a contractor is actually employed by a vendor or an agency. They report to managers at these agencies and receive regular payments from them too. In a more modern context however, the term may refer to an independent contractor. These are highly skilled professionals who provide niche expert services, own their own companies, and work for themselves rather than for an agency. Think an M&A Project Manager, customer service support, or IT infrastructure support.
Given that the level of autonomy that independent contractors enjoy is quite similar to a freelancer, many managers confuse the two kinds of workers and use the terms interchangeably. This leads to all sorts of confusion when it comes to setting expectations, establishing terms and conditions, buying the right management tools, and filing taxes. So how can you differentiate between your external workers and avoid such misclassification?
The 4 Key Differences Between Freelancers & Contractors
1. The hiring process
How you hire an external worker can tell you whether they are a contractor or a freelancer. For example, if your company wants to outsource a certain job, you may reach out to an external vendor or agency. This vendor then assigns a number of workers to perform the task at hand. These workers are termed as contractors. At the end of the month, you pay the vendor, who in turn, pays each individual contractor. Do note that in the case of an independent contractor, however, the hiring process may be more direct. Since they own their own limited company, you would be dealing with the individual directly, rather than liaising with an agency.
Freelancers on the other hand, always work on their own. As an employer, you reach out to them directly, you do not have to go via an agency or a vendor to hire a freelancer. Payments are made directly too. Once the task is completed, you pay the freelancer the full amount that was agreed upon.
2. Contract periods
Contract workers and independent contractors are hired for periods that typically, span over a long duration — say 3 months to a year, maybe even longer. The engagement usually is more intensive too, contractors normally devote all their work hours to a single client for the entire duration of the contract.
In contrast, freelancer agreements are usually much shorter. Many companies hire freelancers for a single project, or even for a one day requirement. The agreement does not take up all of the freelancer’s work hours during the contract period either, the freelancer may simply need to devote a few hours every week to a single client. Given the quick, short nature of their engagements, a freelancer usually works with multiple employers at a time.
3. The way they work
As an employer, you have more say over how a contractor works. Depending on the task that you hired them for, you may need a contractor to work on-site or use your company’s facilities. The job may require them to work certain set hours, so they may not be free to choose their own timings either. Take for instance, contractors who are hired to provide customer support services. These professionals will need to be available when the company’s support hotlines are open. Likewise, an independent contractor you hire to provide system backup and maintenance services may need to work during the hours when the rest of the team is offline. These timing requirements are stipulated in their contracts.
Unlike a contractor, an employer cannot dictate when, where and how a freelancer works. Freelancers can set their own timings and plan their own work days, as long as they complete the deliverables by the agreed upon deadline. They might want to work from home, cafés or coworking spaces, rather than operating out of the employers’ offices. It is also their own responsibility to ensure that they have all the right equipment and licences required to do the job they are hired for.
4. The kind of work they do
Though this is not definitive, the jobs that contractors do tend to be different from the kind of tasks that freelancers take on. Many companies outsource regular, recurrent jobs to contractors. These may include tasks like analysing data, providing security services, performing repairs or even managing teams. Companies like Google have a massive contract workforce for crucial tasks that need to be performed at regular intervals — coding, screening content, conducting demos and handling calls. It is also very common for companies to hire skilled independent contractors for IT services like performing software updates, system maintenance, and data protection.
Given that freelancers’ timings, location and other work specifications cannot be dictated by employers, they are usually hired for non-recurrent, irregular jobs. Freelancers are extremely common in the marketing, media and creative industries. Designers, content writers, marketing managers, UX/UI designers and strategists often work on a freelance basis, offering their skills to a number of clients.
Whether you employ independent contractors or freelancers, what matters at the end of the day is that you are able to get the best out of your external workforce. Being able to differentiate between these two kinds of external workers will only enable you to set the right expectations and brief them well.